For HVAC companies
The no-heat call at 2 am still gets answered.
An AI answering service for HVAC companies. It picks up at any hour, finds out whether the system is down or the customer wants a tune-up, and sends you the details, for one flat price with no per-minute bill in a heat wave.
The problem
Why this costs you work.
HVAC calls bunch up. The first hard freeze or the first 95-degree week can fill the phone while every tech is already on a roof, and live answering services usually bill by the minute or the call, so the busiest month costs the most. Most HVAC sites promise after-hours or emergency help, and for many of them the phone is the only way in.
How it works.
We set it up, train it on your business, and run it. You answer when you want.
It picks up by voice
Day, night or a holiday weekend. The caller says what's going on and it asks your questions: heating or cooling, is the system running at all, the address and the best callback number.
It sorts urgent from routine
A dead furnace in January and a spring tune-up shouldn't wait in the same line. You set what counts as urgent and who hears about it, and the rest waits for the morning.
Nothing gets dropped
The details land in your pipeline. If a call rings out anyway, an automatic text goes back within 60 seconds so the customer doesn't move on to the next name.
The numbers.
The price and text-back time are how the service works. The two percentages come from our October 2026 read of 544 HVAC company homepages, and they describe the industry, not a result from Nova.
- $199/mo
- flat, no minute cap or after-hours premium
- 70%
- of HVAC homepages promise after-hours or emergency service
- 37%
- of all HVAC homepages make that promise with the phone as the only way in
What's included.
Set up, tuned, and managed for you.
Voice answering at any hour, weekends and holidays included
Questions built around HVAC calls and your service area
Urgent calls flagged the way you choose
Missed-call text-back within 60 seconds
Web form leads in the same pipeline
See if it fits your shop.
A short call about who covers your phone after hours today and what you'd want it to ask.
More from Nova
Common questions.
- How much does an HVAC answering service cost?
- Nova's is $199 a month flat, with no minute cap and no after-hours premium. Live services usually bill by the minute or the call, so the bill rises with call volume. Our guide below compares published plans for live and AI services.
- Is this a live answering service or AI?
- AI. It talks with the caller by voice and says it's AI if asked. If you want a person on every call, a live service is the better fit, and its bill will rise with call volume.
- Does it replace my on-call tech?
- No. It answers the phone and gets the details so your on-call tech only hears about what you've marked urgent. It can't diagnose a system or promise an arrival time you haven't agreed to.