Review automation
More 5-star reviews, on autopilot.
Google says review count and ratings feed into local ranking. Every completed job automatically asks for a 5-star review at the right moment, and AI replies to every review that comes in.
The problem
Why this costs you work.
Customers see your star rating and review count on your Google listing before they call, and Google says reviews feed into local ranking: its Business Profile help lists the number of reviews you have among the factors behind prominence, and says more reviews and positive ratings can help your local ranking (Google Business Profile Help, "Tips to improve your local ranking on Google", read 2026-10-08). Doing great work is not enough if the reviews do not show it. Review automation makes the asking, and the climbing, happen on its own.
How it works.
We set it up, train it on your business, and run it. You answer when you want.
Connect your CRM
It hooks into HousecallPro, ServiceTitan, Jobber, or runs text-only if you do not have a CRM. It detects when a job is complete on its own.
Fire the request at the perfect moment
The request goes out the moment the customer is happiest, right after the job is done, when they are most likely to leave five stars.
Catch the unhappy ones first
A private feedback path catches an unhappy customer before they post in public. The issue gets handled and your public rating stays clean.
Reply to every review with AI
Every review gets a professional, on-brand reply. Google rewards businesses that engage, and your profile reads as active and cared for.
Live in about seven days. Connects to your CRM or runs text-only. Cancel anytime.
Built to lift your Local Services Ads and Maps ranking, not just your star count.
The numbers.
Illustrative, based on industry benchmarks. Your results will vary.
- Every job
- triggers a review request
- < 2h
- from job done to the ask going out
- AI
- drafts a reply to every review
- Shield
- private path before a bad review posts
What you get.
Set up, tuned, and managed for you.
Automatic review requests triggered by job completion
Timing tuned to the moment the customer is happiest
A bad-review shield: a private feedback path before anything goes public
AI replies to every review, professional and on-brand
CRM detection for HousecallPro, ServiceTitan, and Jobber
A monthly report on rating, volume, and Maps ranking
See where you stack up.
A 30-minute audit. We pull your current Google rating and competitor benchmarks, show you what more reviews would do to your ranking, and build a live mockup on the call.
More from Nova